Customer Reviews

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Meet the Birds

At Pandemonium Pets, every bird has a story worth telling. Our flock has found their way to us through many different paths — some surrendered by families whose circumstances changed, some discovered lost and in need, some passed along through rescues — but each one arrived carrying their own history, and each one deserved so much more than uncertainty.

Below, you'll meet our permanent lodgers. These are the birds we never planned for but couldn't imagine life without — the ones who arrived in need of safety, steadiness, and love, and who found all three here. We made a promise to each of them: a forever home, a place where they will never know heartbreak again.

Some carry harder stories than others. Some were deeply loved by people whose lives simply took a different turn. But all of them are cherished, all of them are safe, and all of them remind us every single day why we do what we do & why we want to help more birds just like these. We hope their stories move you as much as they move us.

Oli (34 ish year old Boy)

The Big Angry Bird. (Green Wing macaw)

We received a call on 17th December 2023 from a rescue centre, asking us to remove some birds from 1 of their fosterer homes. We knew the situation wasn't good, but we had no idea just how bad things actually were.

When we arrived, the smell hit us before we'd even entered the room — it was heart breaking. The poop mounds were high, mouldy and rock hard, the food bowls were in a terrible state, and the water bowls were thick with mould. We removed 5 birds that day. We decided to take the 2 macaws home to work with them, and dropped off the other 3 to the rescue.

With Christmas just around the corner, we isolated both birds away from our own flock and booked a vet appointment for after the holidays. Birds are experts at disguising illness, and Oli was doing exactly that. He was clearly underweight, but we put that down to the conditions he'd been living in. Then things took a turn for the worse — he began rasping and his breathing became very laboured. We rushed him to the vets, and nobody thought he would survive. He was too far gone, they said — but we weren't ready to give up on him that easily.

Over the following weeks, months we administered medication, nebulised him multiple times a day, and slowly weaned him off both. Sadly, Oli has never learned to trust humans — something that breaks our hearts — and he has caused me long-term nerve damage from crushing my arm. Oli simply wants to be left alone to watch the world go by. We built him his own room, which he shares with our Scarlet so he's never alone. This arrangement also came about because of his tendency to try to dominate the other birds, causing them multiple injuries.

He will live out the rest of his life with us — hopefully for a very long time — unless his health needs require us to make changes.

Oli's future is uncertain; he's a complex soul with a combination of health and behavioural challenges. But right now, he is happy and living his best life. We have a mutual understanding — he knows how close we'll get, and we respect his boundaries. He does love a good sing-song though, and thoroughly enjoys his time out in the aviary with the rest of the flock. 🦜

Osca (14 year old Boy)

The Clown (Blue & Gold Macaw)

We received a call from a rescue centre on 3rd Feb 2024 asking if we had space to help with a blue and gold macaw who had been attacking his owner, destroying his home, and generally being quite a handful. Osca had caused significant damage, and despite his owner trying, nothing had worked. We were also told his favourite foods were curry, pizza, and takeaways — and that he had been plucking his own tail feathers.

We had room to take him in for a full assessment, diet conversion, and a much-needed vet visit. Osca's owner confirmed pretty much everything the rescue had described, adding that things had changed when his own appearance had changed. He believed his own physical changes had affected Osca's behaviour.

When birds come to stay with us, we change their diet fairly quickly — they're already unsettled, so we figure, let's get everything sorted in one go. Disease testing came back clear and Osca was given the all-clear to come out of isolation.

His tail was in a shocking state — crusty, uncomfortable, and likely very itchy. We sprayed it multiple times a day to soothe it. His diet conversion was interesting; he was desperate for human food, but we stuck to our plan and he accepted his new diet fairly quickly. Whenever he went for his tail, one of us would be straight there to distract him — we all felt like yo-yos! He still occasionally fiddles with it, but it's so much better now and seems to be linked to stress or boredom, just as we suspected.

The plan was always that the rescue centre would rehome Osca once he was healthy — but he fell in love with us. He had us in stitches daily, and by the time he was ready, we agreed as a family that uprooting him again wouldn't be fair on him and would break his heart again so he became a permanent member of our flock.

He's an absolute character — loves to sing, dance, and wind up the humans. He's a big Ed Sheeran and Scooter fan, endlessly nosy, and thoroughly mischievous. He has a slight potty mouth and will shout "come 'ere, come 'ere then!" until someone pays him attention. He will also shout shut up if anyone is being to noisey, he is a pleasure to have around. 🦜

Dee (6 year old Boy)

The quiet shy 1 (Green Wing Macaw)

We received a call from a rescue on 14th April 2024 to collect 7 birds. We were told there was a mini macaw, 2 African greys, 2 caiques, and 2 budgies. When we arrived, it was immediately clear that the "mini macaw" was anything but — he was in fact a green-winged macaw, one of the largest macaw species.

His cage was chained shut, with chains hanging inside too. As we spoke with his owner, the full picture of his life became heart breaking. They had previously lost macaws to Teflon poisoning, large dogs in the house had been barking at this terrified bird constantly, and they said his beak had grown too big — leaving them too scared to let him out. Imagine a life spent chained in a cage, unable to stretch your wings, surrounded by thick African grey dust and open fire dust hurting you to breathe.

We also learned he had been purchased from a breeder — which is frankly shocking. A responsible breeder would never sell a parrot to a couple in their seventies, knowing full well that bird would not receive the lifelong care he needed. This breeder was clearly motivated by money alone, with no regard for where the bird was going. We are not anti breeder at all and there are some amazing ones out there.

There has always been something different about Dee. He most certainly has some form of neurological damage — very unsteady when moving, frequently losing his balance and even falling. All his tests came back clear aside from issues caused by a terrible diet. He was like a fledgling with no idea what to do with his wings, petrified to leave his cage. His feathers were in a dreadful state — thick, stuck together, and waxy to the touch from the dirt and dust in the home.

The hard work began — building trust, regular washes, a complete diet overhaul, and letting him come out at his own pace. We have now been working with Dee for two years and he is the sweetest boy. We made the decision as a family to keep him with us permanently; with his neurological challenges, he deserves so much more than a life in a cage like an ornament and we believe we can offer him more.

Since our relocation, Dee has settled beautifully in the big birds' bedroom and outdoor aviary. Progress may be slow, but progress is progress — and Dee is very much loved here. 🦜

Pip & Squeek (3yo Girl & 7yo Boy)

The Littlies (Yellow thighed Caiques)

We collected Pip and Squeek in April 2024, alongside Dee. They lived in a small cage together in a cramped hallway on the floor, without names. We were told they were both girls, but recent DNA testing revealed that Squeak is actually a boy. When we spoke to the previous owners, we learned Pip had been in the mouth of 1 of their large dogs and was incredibly lucky to survive as she hadn't been taken to the vet. We hadn't worked with caiques before, but thought they'd be a wonderful change for the younger kids. We agreed to look after them, work on their diet, help them trust humans again, and improve their body and feather condition.

The kids spent countless hours with these 2, teaching them tricks and how to interact with us all. It was a whole different world to macaws — a different kind of fun. They were both feisty, often taking on Alfie the blue & gold macaw, 1 of the rescues in our care at the time. They definitely have little bird syndrome and are convinced they're macaw-sized! We were having so much fun with them and they were happy, content, and friendly — but the rescue found them their forever home. When birds come to us, the goal is always for them to move on once they're fit, healthy, and trust humans, so we have space & time to help more.

Unfortunately, that placement broke down within weeks, and they returned to us. Pip has never been the same since — she's more like a crocodile now, flying at people, latching on, and doing a complete death roll. It's heart breaking how much she changed in those few weeks away. Squeak, on the other hand, has remained fundamentally friendly and playful. They have found their forever home with us now, safe and loved, though pip may never fully forgive strangers, Squeak continues to bring laughter and entertainment to everyone he meets with his little-big personality and infectious energy. 🦜

Bubbles (1 Year Old Boy)

The Timid One (Yellow-Thighed Caique)

Bubbles came into our lives on 30th May 2025, and from the moment we met him, it was clear that this little soul deserved so much more than the start he had been given.

His previous owners — a lovely retired couple — had visited a pet shop looking for a friendly, affectionate companion. They were told Bubbles was a hand-raised baby who would settle within days, flying to them for cuddles and filling their home with joy. Sadly, none of that was true. What they brought home was a deeply frightened bird who, the moment anyone came near, would pin himself to the very back of his cage and scream with everything he had. I honestly believe Bubbles had been aviary-born and aviary-raised, taken straight from his environment to the pet shop without ever having had any meaningful human interaction at all. The pet shop had seen a kind, trusting couple and taken full advantage, selling them unsuitable products and a story that was far from reality.

When they called us just six weeks after getting Bubbles, they were exhausted and devastated. They hadn't failed Bubbles — they had simply been let down by people who should have known better.

We collected him with open hearts and no judgement, and the real work began. Bubbles wasn't a badly behaved bird. He was a terrified one. And it was our daughter who took him under her wing — quite literally. Day after day, with endless patience and quiet determination, she sat with him, talked to him, and gave him the time and space he so desperately needed to begin to feel safe.

And slowly, beautifully, that trust begun to grow.

Bubbles is still on his journey, and that's perfectly okay. Every small step towards us, every treat taken from our hands, every touch we can give him feels like a victory worth celebrating. He is teaching us just as much as we are teaching him. 🦜

Moon-Cake (9 Year Old Boy)

The Best Singer (Yellow Thighed Caique)

Before Moon-Cake ever came to us, we spent a long time getting to know him through the person who loved him most — his owner, who I can only describe as his best friend. She shared videos, stories, his likes and dislikes, and his legendary performances, it was clear from every message that this was a bond built on years of genuine love and devotion.

We met little Moon on 24th July 2025, and he is, without question, a beautiful bundle of joy. Sometimes we collect a bird and the circumstances are heartbreaking for all the wrong reasons. But then there are birds like Moon — birds who have been truly cherished, whose lives have been filled with love and laughter. Those collections are a different kind of emotional. I had to hold myself together that day, because my heart was breaking for him, leaving the only human and the only life he had ever known.

His owner's life had changed, and with the wisdom that only comes from truly knowing your bird, she felt Moon needed a flock around him as he grew older. It was one of the most selfless decisions we've ever witnessed. When we arrived we saw so much stuff — a whole playground of toys and enrichment — that we genuinely wondered if it would all fit in the van.

Moon-Cake has an irregularly shaped heart, but it doesn't slow him down for even a second. He settled in and desperately wanted to be friends with 1 of the other birds but not the other 2. Over time we carefully integrated him with the three others. They are now an inseparable flock of four.

Moon is an absolute character. He loves performing tricks, adores a good sing and dance, the Adams Family theme tune and When the Saints Go Marching In are his firm favourites. He is so funny, social, and utterly full of life.

We made a promise to his owner that Moon would never go into rescue or risk being passed from home to home. He is one of our forever lodgers, and that is exactly how it will always be. 🦜

Hoodini (No real idea)

The Escape Artist (Blue Throated Conure)

On 27th August 2025, we received a phone call from a local gentleman explaining that a bird had flown into his house. He had managed to catch him and placed him safely in his garage, but he was honest enough to admit he had no idea what he was doing or what to do next. He had advertised the bird on social media, and almost immediately, people began messaging to claim him — multiple people, all insisting this bird was theirs. How could one bird belong to so many?

The gentleman was desperate for help. He didn't want to release this little bird to the wrong person, and we completely understood that. We agreed to go and collect him and do everything we could to find his rightful owner.

Little Hoodini is a Blue-throated Conure — a rarer species — and that, we believe, is exactly why so many people tried to claim him. Some were simply seeing pound signs; others just wanted to own something unusual. When we collected him, we took him straight to the vet to check for a microchip. There wasn't one. He also had no ring, which left us with very little to go on.

What followed was exhausting and, frankly, disheartening. Our inboxes went absolutely crazy. Emotional messages flooded in — people telling us how much their children needed him back, how loved and missed he was. It was overwhelming, and not in a good way. We never publicly shared that he had no ring or chip, so when we asked claimants for those details, the excuses came thick and fast. People gave us different ring colours, hoping to guess correctly. They "forgot" the number. But Hoodini is a CITES-listed species, meaning any legitimate owner should hold a CITES certificate with his ring number clearly recorded. Not one person could provide that. Not one.

After several weeks of dead ends, false claims, and some genuinely rude and abusive messages from people who felt entitled to a bird that was never theirs, we made the decision to keep Hoodini here with us. This is a part of rescue work that people rarely see — the hours spent sifting through claims, asking for proof, chasing paperwork, and dealing with people who waste your time without a second thought. It is deeply unfair, and it takes a real toll.

But then there is Hoodini himself, and he makes it all worthwhile. He has bonded fiercely with one of our daughters and is absolutely devoted to her. He tolerates the rest of us — and has made it very clear he is not a fan of the man of the house! He has earned many nicknames over the months, but Hoodini suits him best. He is a true escape artist in every sense.

He was lucky that the gentleman who found him acted with such care and integrity. Given the weather at the time, Hoodini would not have survived much longer outside. He is safe now, loved, and exactly where he is meant to be. 🦜

Suzie (3 year old Female)

The Head Strong 1 (Military Macaw)

We received a call from a family whose life had changed, and who needed to find a loving new home for their much-adored Military Macaw. Taking a bird that is truly loved and beautifully cared for is the harder experience — you feel the weight of what is being given up.

We had been speaking with this family for quite some time. They were clear about one thing: they did not want her placed in a rescue where she might be passed from home to home. They knew exactly what they were looking for — a natural, bird-centred life where she could fly around, not stuck in a cage, live alongside others, and be part of a real flock.

Over time, they decided that what we offer here was exactly what they had been hoping for. It means the world to us when families choose us to care for their birds forever.

On 26th January 2026, this beautiful girl arrived via a wonderful friend who kindly transported her halfway. She went straight into isolation for disease testing — something we do with every new bird, just to keep everyone safe.

It was clear from the very beginning that she wanted to meet the flock. She would call out to them in the evenings as if to say, "It's bedtime — why aren't you all here?" The back-and-forth chatting between her and the others was, at times, spectacularly loud.

We introduced her to Osca, who is a non-flier and wonderfully calm. She ignored him for about five minutes, then wandered over — and from that point, things moved quickly. We had planned a slow introduction to the aviary, but she had other ideas entirely and simply climbed straight in. She has been an absolute dream.

She is headstrong and does things very much on her own terms, which we respect completely. She and Scarlet have reached a mutual understanding — they are remarkably similar in personality, both bold and bossy, and they keep a respectful distance in the outdoor aviary after Scarlet tried to be bossy but Suzie stood her ground confidently.

She has grown enormously in confidence over the past few months, makes brilliant use of the double window to the outdoor aviary, and comes and goes as she pleases with the most impressive flight skills. Her only notable quirk? She smells inexplicably of curry and has a talent for firing poop out of the cage at impressive range. We can only assume it is a Military Macaw thing — though she is certainly not alone in the poop-launching department around here we have a few who do it! 🦜

Dave (1 Year old Male)

Green Wing Macaw

Dave's story is one of heartbreak and love intertwined. On 8th June 2026, we received a call from a lady whose voice trembled with emotion. She explained that she'd brought Dave home as a young baby just a year earlier, full of hope and excitement. But within a month, her life changed dramatically—she was admitted to hospital with a serious illness, one that could have taken her from her family forever.

As she recovered, tests continued to help her doctors understand what was happening. Then came the devastating news: Dave was triggering her illness. If he stayed, he could make her seriously ill, or worse. For a family who loved him so deeply, this was heart breaking.

From that very first phone call, we could hear the emotion in her voice. When we met them, it was immediately clear just how loved Dave truly was. He had a huge outdoor aviary, toys scattered throughout the house, multiple cages, and java trees—everything a bird could possibly want. This was a family who had given their beloved companion absolutely everything.

The hardest part of what we do is collecting birds from homes where they've been genuinely cherished. We arranged to collect Dave the very next day because we understood the seriousness of this ladies health.

Dave is currently in isolation undergoing disease testing, and he's the sweetest boy. We watched how he and his human interacted, and we knew immediately that he would be easy to work with. He's only ever known life with his family, so it will take time for him to learn that we're safe here and to build trust with us—and that's perfectly okay. We have all the time he needs.

He has amazing recall, loves nutty treats, and has been on an excellent diet, so no conversion needed. Once he's cleared from disease testing, we'll introduce him to the flock, and we genuinely don't foresee any issues at all.

We've told his family they can message us anytime for updates, and we've invited them to visit whenever they'd like. Dave's story is one of sacrifice born from love, and we're honoured to be part of his next chapter and to be chosen to take care of him.🦜